74 lines
2.5 KiB
Markdown
74 lines
2.5 KiB
Markdown
---
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date: 2025-04-07
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tags: phones, infrastructure, unifi
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---
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# Phone System
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This article is about the phone system at the office.
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The phones are managed through the
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[unifi management console](https://unifi.ui.com). You must have administrator
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privileges in order to manage the phones.
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Below is a list of our current phone numbers and the user's extensions.
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| Name | Number | Extension |
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| ------- | ------------ | --------- |
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| Alicia | 513-252-2514 | 0100 |
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| Andy | 513-463-1695 | 0102 |
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| Michael | 513-953-4519 | 0101 |
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[See network article for information about the phone network](/articles/2025/network/)
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## Primary Numbers
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Our primary numbers (`513-793-6374` & `800-793-6374`) forward to Alicia's
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number, which is the primary entry to our phone system. The 800 number is manged
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through [number-barn](https://www.numberbarn.com). The 513 number is managed
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through Cincinnati-Bell.
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## Unifi Talk Application
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The unifi talk application is where all users, groups, and call handling is
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managed.
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### Assignments Section
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The assignments section is where the devices, users, and groups are manged. The
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devices section is where physical phones are assigned to users. The users
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section is where user profiles and extensions are handled. The groups section is
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where user are assigned to groups that are selected when client calls in. They
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are used to direct calls to the appropriate people by ringing phones as a group
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or sequentially.
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### Engagement Section
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The engagement section of the application is where the call handling is setup.
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It is where the business hours are managed as well as setting up the menus a
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client hears when they call into the main number.
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#### Change Business Hours
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One of the most common tasks that needs managed is changing the business hours
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when there is a holiday during a weekday that we would typically be open. To
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change the hours click on `Engagement -> Business Hours` and remove the day that
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is a holiday.
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> Note: When changing business hours for a holiday it is important to set them
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> back once the holiday is finished, so create a reminder so that you remember
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> to do that.
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Once the day is removed then the `Non-Business Hours` flow will be used to route
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calls.
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### Call Log
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You can access history and phone recordings through the call log tab of the
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unifi management console. The AI tab transcribes calls into text that can be
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reviewed as well.
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