feat: Updates to phone system article, updates stylesheets.
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@@ -111,7 +111,7 @@ func renderArticle(context: ItemRenderingContext<ArticleMetadata>) -> Node {
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}
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}
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div(class: "border-t border-light pt-8 mt-16") {
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div(class: "border-t border-light pt-8 mt-16", id: "recents") {
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div(class: "grid lg:grid-cols-2") {
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h4(class: "text-3xl text-amber-500 font-extrabold mb-8") { otherArticles.title }
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if let tag = otherArticles.tag {
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@@ -19,33 +19,30 @@ Below is a list of our current phone numbers and the user's extensions.
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| Andy | 513-463-1695 | 0102 |
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| Michael | 513-953-4519 | 0101 |
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[See network article for information about the phone network](/articles/2025/network/)
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## Primary Numbers
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Our primary numbers (513-793-6374 & 800-793-6374) forward to Alicia's number,
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which is the primary entry to our phone system. The 800 number is manged through
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[number-barn](https://www.numberbarn.com). The 513 number is managed through
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Cincinnati-Bell.
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Our primary numbers (`513-793-6374` & `800-793-6374`) forward to Alicia's
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number, which is the primary entry to our phone system. The 800 number is manged
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through [number-barn](https://www.numberbarn.com). The 513 number is managed
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through Cincinnati-Bell.
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## Unifi Talk Application
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The unifi talk application is where all users, groups, and call handling is
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managed.
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### Devices
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### Assignments Section
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The devices section is where physical phones are assigned to users.
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The assignments section is where the devices, users, and groups are manged. The
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devices section is where physical phones are assigned to users. The users
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section is where user profiles and extensions are handled. The groups section is
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where user are assigned to groups that are selected when client calls in. They
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are used to direct calls to the appropriate people by ringing phones as a group
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or sequentially.
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### Users
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The users section is where user profiles and extensions are handled.
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### Groups
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The groups section is where user are assigned to groups that are selected when
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client calls in. They are used to direct calls to the appropriate people by
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ringing phones as a group or sequentially.
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### Engagement
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### Engagement Section
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The engagement section of the application is where the call handling is setup.
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It is where the business hours are managed as well as setting up the menus a
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@@ -60,11 +57,17 @@ when there is a holiday during a weekday that we would typically be open. To
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change the hours click on `Engagement -> Business Hours` and remove the day that
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is a holiday.
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Once the day is removed then the `Non-Business Hours` flow will be used to route
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calls.
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> Note: When changing business hours for a holiday it is important to set them
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> back once the holiday is finished, so create a reminder so that you remember
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> to do that.
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Once the day is removed then the `Non-Business Hours` flow will be used to route
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calls.
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### Call Log
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You can access history and phone recordings through the call log tab of the
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unifi management console. The AI tab transcribes calls into text that can be
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reviewed as well.
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@@ -118,13 +118,19 @@ body {
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h1 {
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@apply text-6xl pb-2;
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}
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h2 {
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@apply text-5xl mb-8 pt-4;
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color: var(--green);
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}
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h3 {
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@apply text-2xl text-amber-500 py-4;
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@apply text-3xl text-violet-500 font-extrabold py-4;
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}
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h4 {
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@apply text-2xl text-sky-400 py-4;
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}
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section h3 {
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@apply text-orange-400;
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}
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p {
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@@ -151,6 +157,10 @@ article ol {
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@apply list-decimal;
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}
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table {
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@apply w-full;
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}
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table,
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th,
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td {
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