71 lines
2.1 KiB
Markdown
71 lines
2.1 KiB
Markdown
---
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date: 2025-04-07
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tags: phones, infrastructure, unifi
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---
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# Phone System
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This article is about the phone system at the office.
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The phones are managed through the
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[unifi management console](https://unifi.ui.com). You must have administrator
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privileges in order to manage the phones.
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Below is a list of our current phone numbers and the user's extensions.
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| Name | Number | Extension |
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| ------- | ------------ | --------- |
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| Alicia | 513-252-2514 | 0100 |
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| Andy | 513-463-1695 | 0102 |
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| Michael | 513-953-4519 | 0101 |
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## Primary Numbers
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Our primary numbers (513-793-6374 & 800-793-6374) forward to Alicia's number,
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which is the primary entry to our phone system. The 800 number is manged through
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[number-barn](https://www.numberbarn.com). The 513 number is managed through
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Cincinnati-Bell.
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## Unifi Talk Application
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The unifi talk application is where all users, groups, and call handling is
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managed.
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### Devices
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The devices section is where physical phones are assigned to users.
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### Users
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The users section is where user profiles and extensions are handled.
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### Groups
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The groups section is where user are assigned to groups that are selected when
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client calls in. They are used to direct calls to the appropriate people by
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ringing phones as a group or sequentially.
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### Engagement
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The engagement section of the application is where the call handling is setup.
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It is where the business hours are managed as well as setting up the menus a
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client hears when they call into the main number.
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#### Change Business Hours
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One of the most common tasks that needs managed is changing the business hours
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when there is a holiday during a weekday that we would typically be open. To
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change the hours click on `Engagement -> Business Hours` and remove the day that
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is a holiday.
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Once the day is removed then the `Non-Business Hours` flow will be used to route
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calls.
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> Note: When changing business hours for a holiday it is important to set them
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> back once the holiday is finished, so create a reminder so that you remember
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> to do that.
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