---
date: 2025-04-07
tags: phones, infrastructure, unifi
---

# Phone System

This article is about the phone system at the office.

The phones are managed through the
[unifi management console](https://unifi.ui.com). You must have administrator
privileges in order to manage the phones.

Below is a list of our current phone numbers and the user's extensions.

| Name    | Number       | Extension |
| ------- | ------------ | --------- |
| Alicia  | 513-252-2514 | 0100      |
| Andy    | 513-463-1695 | 0102      |
| Michael | 513-953-4519 | 0101      |

## Primary Numbers

Our primary numbers (513-793-6374 & 800-793-6374) forward to Alicia's number,
which is the primary entry to our phone system. The 800 number is manged through
[number-barn](https://www.numberbarn.com). The 513 number is managed through
Cincinnati-Bell.

## Unifi Talk Application

The unifi talk application is where all users, groups, and call handling is
managed.

### Devices

The devices section is where physical phones are assigned to users.

### Users

The users section is where user profiles and extensions are handled.

### Groups

The groups section is where user are assigned to groups that are selected when
client calls in. They are used to direct calls to the appropriate people by
ringing phones as a group or sequentially.

### Engagement

The engagement section of the application is where the call handling is setup.
It is where the business hours are managed as well as setting up the menus a
client hears when they call into the main number.

![engagement](/static/img/phones.engagement.png)

#### Change Business Hours

One of the most common tasks that needs managed is changing the business hours
when there is a holiday during a weekday that we would typically be open. To
change the hours click on `Engagement -> Business Hours` and remove the day that
is a holiday.

Once the day is removed then the `Non-Business Hours` flow will be used to route
calls.

> Note: When changing business hours for a holiday it is important to set them
> back once the holiday is finished, so create a reminder so that you remember
> to do that.

![business-hours](/static/img/phones.businesshours.png)