32 lines
1.6 KiB
Markdown
32 lines
1.6 KiB
Markdown
---
|
|
image: 2023-12-14-most-important-job.gif
|
|
tags: HVAC, tech-tip
|
|
---
|
|
|
|
# Most Important Job
|
|
|
|
This short tech tip is about something one of my good friends in the trade told me a long time ago,
|
|
that has stuck with me through the years. It is a simple phrase / mindset.
|
|
|
|
> "The current job you're on, is the most important job of your day".
|
|
|
|
This mindset should be carried from the dispatcher, manager, and technician to make this successful.
|
|
I'm not gonna lie and say this is always easy, or even always possible, but if you strive to use
|
|
this mindset then you will gain lifelong customers and satisfaction of not having loose ends hanging
|
|
out there.
|
|
|
|
I do think it's also important to acknowledge that there are times that a technician has exhausted
|
|
all their options, maybe they just don't have the mental capacity anymore to continue with a problem
|
|
job, or need a break to come back another day with a fresh set of eyes, etc... This is also an
|
|
important thing for a technician to realize, and hopefully those type of instances are much more few
|
|
and far between, but I do want to acknowledge that scenario does also exist.
|
|
|
|
If you are a business owner, then this is something to consider instilling in your operations.
|
|
Empower your technicians and dispatchers to understand when things need to be shuffled around in
|
|
order to accommodate taking care of the customer at hand. It costs a lot of money to get a
|
|
technician to job, so minimizing truck rolls to the same job is important from a business
|
|
standpoint.
|
|
|
|
This was just a quick tech tip of something that has been rolling around in my mind lately. I hope
|
|
you find it helpful and it sticks with you through your career as it has mine.
|