feat: Updates to phone system article, updates stylesheets.
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2025-04-07 11:44:37 -04:00
parent cdd1dca030
commit 8cda888a87
4 changed files with 37 additions and 24 deletions

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@@ -111,7 +111,7 @@ func renderArticle(context: ItemRenderingContext<ArticleMetadata>) -> Node {
}
}
div(class: "border-t border-light pt-8 mt-16") {
div(class: "border-t border-light pt-8 mt-16", id: "recents") {
div(class: "grid lg:grid-cols-2") {
h4(class: "text-3xl text-amber-500 font-extrabold mb-8") { otherArticles.title }
if let tag = otherArticles.tag {

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@@ -19,33 +19,30 @@ Below is a list of our current phone numbers and the user's extensions.
| Andy | 513-463-1695 | 0102 |
| Michael | 513-953-4519 | 0101 |
[See network article for information about the phone network](/articles/2025/network/)
## Primary Numbers
Our primary numbers (513-793-6374 & 800-793-6374) forward to Alicia's number,
which is the primary entry to our phone system. The 800 number is manged through
[number-barn](https://www.numberbarn.com). The 513 number is managed through
Cincinnati-Bell.
Our primary numbers (`513-793-6374` & `800-793-6374`) forward to Alicia's
number, which is the primary entry to our phone system. The 800 number is manged
through [number-barn](https://www.numberbarn.com). The 513 number is managed
through Cincinnati-Bell.
## Unifi Talk Application
The unifi talk application is where all users, groups, and call handling is
managed.
### Devices
### Assignments Section
The devices section is where physical phones are assigned to users.
The assignments section is where the devices, users, and groups are manged. The
devices section is where physical phones are assigned to users. The users
section is where user profiles and extensions are handled. The groups section is
where user are assigned to groups that are selected when client calls in. They
are used to direct calls to the appropriate people by ringing phones as a group
or sequentially.
### Users
The users section is where user profiles and extensions are handled.
### Groups
The groups section is where user are assigned to groups that are selected when
client calls in. They are used to direct calls to the appropriate people by
ringing phones as a group or sequentially.
### Engagement
### Engagement Section
The engagement section of the application is where the call handling is setup.
It is where the business hours are managed as well as setting up the menus a
@@ -60,11 +57,17 @@ when there is a holiday during a weekday that we would typically be open. To
change the hours click on `Engagement -> Business Hours` and remove the day that
is a holiday.
Once the day is removed then the `Non-Business Hours` flow will be used to route
calls.
> Note: When changing business hours for a holiday it is important to set them
> back once the holiday is finished, so create a reminder so that you remember
> to do that.
Once the day is removed then the `Non-Business Hours` flow will be used to route
calls.
![business-hours](/static/img/phones.businesshours.png)
### Call Log
You can access history and phone recordings through the call log tab of the
unifi management console. The AI tab transcribes calls into text that can be
reviewed as well.

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@@ -118,13 +118,19 @@ body {
h1 {
@apply text-6xl pb-2;
}
h2 {
@apply text-5xl mb-8 pt-4;
color: var(--green);
}
h3 {
@apply text-2xl text-amber-500 py-4;
@apply text-3xl text-violet-500 font-extrabold py-4;
}
h4 {
@apply text-2xl text-sky-400 py-4;
}
section h3 {
@apply text-orange-400;
}
p {
@@ -151,6 +157,10 @@ article ol {
@apply list-decimal;
}
table {
@apply w-full;
}
table,
th,
td {

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