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Most Important Job
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<span class="border-r border-gray pr-2 mr-2">December 14, 2023</span>294 words, posted in <a href="/articles/tag/hvac/">HVAC</a> and <a href="/articles/tag/tech-tip/">tech-tip</a>
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<p>This short tech tip is about something one of my good friends in the trade told me a long time ago,<br />
that has stuck with me through the years. It is a simple phrase / mindset.</p>
<blockquote>
<p>“The current job youre on, is the most important job of your day”.</p>
</blockquote>
<p>This mindset should be carried from the dispatcher, manager, and technician to make this successful.<br />
Im not gonna lie and say this is always easy, or even always possible, but if you strive to use<br />
this mindset then you will gain lifelong customers and satisfaction of not having loose ends hanging<br />
out there.</p>
<p>I do think its also important to acknowledge that there are times that a technician has exhausted<br />
all their options, maybe they just dont have the mental capacity anymore to continue with a problem<br />
job, or need a break to come back another day with a fresh set of eyes, etc… This is also an<br />
important thing for a technician to realize, and hopefully those type of instances are much more few<br />
and far between, but I do want to acknowledge that scenario does also exist.</p>
<p>If you are a business owner, then this is something to consider instilling in your operations.<br />
Empower your technicians and dispatchers to understand when things need to be shuffled around in<br />
order to accommodate taking care of the customer at hand. It costs a lot of money to get a<br />
technician to job, so minimizing truck rolls to the same job is important from a business<br />
standpoint.</p>
<p>This was just a quick tech tip of something that has been rolling around in my mind lately. I hope<br />
you find it helpful and it sticks with you through your career as it has mine.</p>
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Written by
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Michael Housh
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HVAC business owner with over 27 years of experience. Writes articles about HVAC,
Programming, Home-Performance, and Building Science
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