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Most Important Job
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<span class="border-r border-gray pr-2 mr-2">December 14, 2023</span>294 words, posted in <a href="/articles/tag/hvac/">HVAC</a> and <a href="/articles/tag/tech-tip/">tech-tip</a>
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<p>This short tech tip is about something one of my good friends in the trade told me a long time ago,
that has stuck with me through the years. It is a simple phrase / mindset.</p>
<blockquote>
<p>“The current job youre on, is the most important job of your day”.</p>
</blockquote>
<p>This mindset should be carried from the dispatcher, manager, and technician to make this successful.
Im not gonna lie and say this is always easy, or even always possible, but if you strive to use
this mindset then you will gain lifelong customers and satisfaction of not having loose ends hanging
out there.</p>
<p>I do think its also important to acknowledge that there are times that a technician has exhausted
all their options, maybe they just dont have the mental capacity anymore to continue with a problem
job, or need a break to come back another day with a fresh set of eyes, etc… This is also an
important thing for a technician to realize, and hopefully those type of instances are much more few
and far between, but I do want to acknowledge that scenario does also exist.</p>
<p>If you are a business owner, then this is something to consider instilling in your operations.
Empower your technicians and dispatchers to understand when things need to be shuffled around in
order to accommodate taking care of the customer at hand. It costs a lot of money to get a
technician to job, so minimizing truck rolls to the same job is important from a business
standpoint.</p>
<p>This was just a quick tech tip of something that has been rolling around in my mind lately. I hope
you find it helpful and it sticks with you through your career as it has mine.</p>
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Michael Housh
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HVAC business owner with over 27 years of experience. Writes articles about HVAC,
Programming, Home-Performance, and Building Science
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