feat: Initial commit

content/articles/2023-12-14-most-important-job.md

@@ -0,0 +1,31 @@
+---
+image: 2023-12-14-most-important-job.gif
+tags: HVAC, tech-tip
+---
+
+# Most Important Job
+
+This short tech tip is about something one of my good friends in the trade told me a long time ago,
+that has stuck with me through the years. It is a simple phrase / mindset.
+
+> "The current job you're on, is the most important job of your day".
+
+This mindset should be carried from the dispatcher, manager, and technician to make this successful.
+I'm not gonna lie and say this is always easy, or even always possible, but if you strive to use
+this mindset then you will gain lifelong customers and satisfaction of not having loose ends hanging
+out there.
+
+I do think it's also important to acknowledge that there are times that a technician has exhausted
+all their options, maybe they just don't have the mental capacity anymore to continue with a problem
+job, or need a break to come back another day with a fresh set of eyes, etc... This is also an
+important thing for a technician to realize, and hopefully those type of instances are much more few
+and far between, but I do want to acknowledge that scenario does also exist.
+
+If you are a business owner, then this is something to consider instilling in your operations.
+Empower your technicians and dispatchers to understand when things need to be shuffled around in
+order to accommodate taking care of the customer at hand. It costs a lot of money to get a
+technician to job, so minimizing truck rolls to the same job is important from a business
+standpoint.
+
+This was just a quick tech tip of something that has been rolling around in my mind lately. I hope
+you find it helpful and it sticks with you through your career as it has mine.