---
date: 2025-04-07
tags: phones, infrastructure, unifi
---

# Phone System

This article is about the phone system at the office.

The phones are managed through the
[unifi management console](https://unifi.ui.com). You must have administrator
privileges in order to manage the phones.

Below is a list of our current phone numbers and the user's extensions.

| Name    | Number       | Extension |
| ------- | ------------ | --------- |
| Alicia  | 513-252-2514 | 0100      |
| Andy    | 513-463-1695 | 0102      |
| Michael | 513-953-4519 | 0101      |

[See network article for information about the phone network](/articles/2025/network/)

## Primary Numbers

Our primary numbers (`513-793-6374` & `800-793-6374`) forward to Alicia's
number, which is the primary entry to our phone system. The 800 number is manged
through [number-barn](https://www.numberbarn.com). The 513 number is managed
through Cincinnati-Bell.

## Unifi Talk Application

The unifi talk application is where all users, groups, and call handling is
managed.

### Assignments Section

The assignments section is where the devices, users, and groups are manged. The
devices section is where physical phones are assigned to users. The users
section is where user profiles and extensions are handled. The groups section is
where user are assigned to groups that are selected when client calls in. They
are used to direct calls to the appropriate people by ringing phones as a group
or sequentially.

### Engagement Section

The engagement section of the application is where the call handling is setup.
It is where the business hours are managed as well as setting up the menus a
client hears when they call into the main number.

![engagement](/static/img/phones.engagement.png)

#### Change Business Hours

One of the most common tasks that needs managed is changing the business hours
when there is a holiday during a weekday that we would typically be open. To
change the hours click on `Engagement -> Business Hours` and remove the day that
is a holiday.

> Note: When changing business hours for a holiday it is important to set them
> back once the holiday is finished, so create a reminder so that you remember
> to do that.

Once the day is removed then the `Non-Business Hours` flow will be used to route
calls.

![business-hours](/static/img/phones.businesshours.png)

### Call Log

You can access history and phone recordings through the call log tab of the
unifi management console. The AI tab transcribes calls into text that can be
reviewed as well.