feat: Adds phone system article.
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2025-04-07 11:07:03 -04:00
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@@ -20,12 +20,13 @@ All of the servers run the services in `Docker Containers`.
There is also a `Raspberry-Pi` that runs `Home Assitant`, which is another one
of my personal devices.
| Server | DNS Name | IP Address |
| --------------------- | ---------------------- | ------------ |
| mighty-mini (company) | mightymini.housh.dev | 192.168.50.6 |
| franken-mini (mine) | frankenmini.housh.dev | 192.168.50.5 |
| rogue-mini (mine) | roguemini.housh.dev | 192.168.50.4 |
| home-assistant (mine) | homeassitant.housh.dev | 192.168.30.5 |
| Server | DNS Name | IP Address |
| -------------- | ---------------------- | -------------- |
| mighty-mini | mightymini.housh.dev | 192.168.50.6 |
| franken-mini | frankenmini.housh.dev | 192.168.50.5 |
| rogue-mini | roguemini.housh.dev | 192.168.50.4 |
| home-assistant | homeassitant.housh.dev | 192.168.30.5 |
| NAS | nas.housh.dev | 192.168.10.105 |
You can read more about the network setup
[here](https://docs.housh.dev/articles/2025/network/).

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@@ -0,0 +1,70 @@
---
date: 2025-04-07
tags: phones, infrastructure, unifi
---
# Phone System
This article is about the phone system at the office.
The phones are managed through the
[unifi management console](https://unifi.ui.com). You must have administrator
privileges in order to manage the phones.
Below is a list of our current phone numbers and the user's extensions.
| Name | Number | Extension |
| ------- | ------------ | --------- |
| Alicia | 513-252-2514 | 0100 |
| Andy | 513-463-1695 | 0102 |
| Michael | 513-953-4519 | 0101 |
## Primary Numbers
Our primary numbers (513-793-6374 & 800-793-6374) forward to Alicia's number,
which is the primary entry to our phone system. The 800 number is manged through
[number-barn](https://www.numberbarn.com). The 513 number is managed through
Cincinnati-Bell.
## Unifi Talk Application
The unifi talk application is where all users, groups, and call handling is
managed.
### Devices
The devices section is where physical phones are assigned to users.
### Users
The users section is where user profiles and extensions are handled.
### Groups
The groups section is where user are assigned to groups that are selected when
client calls in. They are used to direct calls to the appropriate people by
ringing phones as a group or sequentially.
### Engagement
The engagement section of the application is where the call handling is setup.
It is where the business hours are managed as well as setting up the menus a
client hears when they call into the main number.
![engagement](/static/img/phones.engagement.png)
#### Change Business Hours
One of the most common tasks that needs managed is changing the business hours
when there is a holiday during a weekday that we would typically be open. To
change the hours click on `Engagement -> Business Hours` and remove the day that
is a holiday.
Once the day is removed then the `Non-Business Hours` flow will be used to route
calls.
> Note: When changing business hours for a holiday it is important to set them
> back once the holiday is finished, so create a reminder so that you remember
> to do that.
![business-hours](/static/img/phones.businesshours.png)

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@@ -18,8 +18,23 @@ Once setup, this should mount the folders that you have access to automatically
when your computer is attached to the network and you have the
[unifi identity app installed](https://www.ui.com/download/app/identity-desktop).
### Manually Connecting to NAS
You can also manually mount NAS folders by using the `Finder` application if the
unifi identity application is not working for you.
1. Open the Finder application
1. Choose connect to server from `Go -> Connect to server...` (or type ⌘K)
1. In the server address field type: `smb://192.168.10.105`
1. Enter your credentials to login to the server (attain username and password
from Michael)
1. Choose the `Personal-Drive` folder
## Time Machine
After you are connected to the NAS you can then setup time machine backups for
your computer.
The time machine settings are found in the
`System Settings -> General -> Time Machine` section of your system settings
application.